Website Terms & Conditions
1.1 These terms and conditions shall govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 You must be at least 16 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 16 years of age.
2.1 Copyright (c) 2019 Brilliant Tours Ltd.
2.2 Subject to the express provisions of these terms and conditions:
(a)we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b)all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3.Licence to use website
3.1 You may:
(a)view pages from our website in a web browser;
(b)download pages from our website for caching in a web browser;
(c)print pages from our website;
(d)stream audio and video files from our website; and
(e)use our website services by means of a web browser,
subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
3.5 Unless you own or control the relevant rights in the material, you must not:
(a)republish material from our website (including republication on another website);
(b)sell, rent or sub-license material from our website;
(c)show any material from our website in public;
(d)exploit material from our website for a commercial purpose; or
(e)redistribute material from our website.
3.6 Notwithstanding Section 3.5 , you may redistribute our newsletter in print and electronic form to any person.
3.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
4.1 You may access our RSS feed using an RSS reader or aggregator.
4.2 By accessing our RSS feed, you accept these terms and conditions.
4.3 Subject to your acceptance of these terms and conditions, we grant to you a non-exclusive, non-transferable, non-sub-licensable licence to display content from our RSS feed in unmodified form on any website owned and operated by you, providing that you must not aggregate our RSS feed with any other feed when displaying it in accordance with this Section 4.3 .
4.4 It is a condition of this licence that you include a credit for us and hyperlink to our website on each web page where the RSS feed is published (in such form as we may specify from time to time, or if we do not specify any particular form, in a reasonable form).
4.5 We may revoke any licence set out in this Section 4 at any time, with or without notice or explanation.
5.1 You must not:
(a)use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b)use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c)use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d)conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e)access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(f)violate the directives set out in the robots.txt file for our website; or
(g)use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
6.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.
6.2 You can let us know about any such material or activity by email or using our abuse reporting form.
7.1 We do not warrant or represent:
(a)the completeness or accuracy of the information published on our website;
(b)that the material on the website is up to date; or
(c)that the website or any service on the website will remain available.
7.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
7.3 To the maximum extent permitted by applicable law and subject to Section 8.1 , we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
8.Limitations and exclusions of liability
8.1 Nothing in these terms and conditions will:
(a)limit or exclude any liability for death or personal injury resulting from negligence;
(b)limit or exclude any liability for fraud or fraudulent misrepresentation;
(c)limit any liabilities in any way that is not permitted under applicable law; or
(d)exclude any liabilities that may not be excluded under applicable law.
8.2 The limitations and exclusions of liability set out in this Section 8 and elsewhere in these terms and conditions:
(a)are subject to Section 8.1 ; and
(b)govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
8.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
8.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
8.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
8.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
8.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
8.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
9.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our website or any breach by you of any provision of these terms and conditions.
10.Breaches of these terms and conditions
10.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a)send you one or more formal warnings;
(b)temporarily suspend your access to our website;
(c)permanently prohibit you from accessing our website;
(d)block computers using your IP address from accessing our website;
(e)contact any or all of your internet service providers and request that they block your access to our website; and/or
(f)commence legal action against you, whether for breach of contract or otherwise.
10.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
11.Third party websites
11.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.
11.2 We have no control over third party websites and their contents, and subject to Section 8.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.
12.1 Any trade marks, our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.
12.2 The third party registered and unregistered trade marks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.
13.1 From time to time we may run competitions, free prize draws and/or other promotions on our website.
13.2 Competitions will be subject to separate terms and conditions (which we will make available to you as appropriate).
14.1 We may revise these terms and conditions from time to time.
14.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
15.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
15.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
16.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
16.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
17.Third party rights
17.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
17.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
18.1 Subject to Section 8.1 , these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
19.Law and jurisdiction
19.1 These terms and conditions shall be governed by and construed in accordance with English law.
19.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
20.1 This website is owned and operated by Brilliant Tours Ltd.
20.2 We are registered in England and Wales under registration number 12255657, and our registered office is at 19 Churston Road Liverpool L16 9JS .
20.3 Our principal place of business is at 19 Churston Road Liverpool L16 9JS .
20.4 You can contact us:
(a)by post, using the postal address given above;
(b)using our website contact form;
(c)by telephone, on +44 151 374 2928 ; or
Booking Terms & Conditions
Brilliant Tours Ltd (incorporating Beatles Walk) Booking Terms & Conditions
In these terms and conditions:
"Customer" means the person who is making a booking with Brilliant Liverpool Tours either for themselves or on behalf of a group. "Group" means a party of 2 or more people together under one booking.
“Guest” means an individual as part of a booking.
"Writing" means communication by letter or email.
"Brilliant Liverpool Tours or Beatles Walk" or “Us”, or “Our” means Brilliant Tours Ltd.
"You" means the customer making the booking. “Supplier” means any external organisation we choose to enable supply and parts of a service that we cannot fulfil ourselves.
“Contract” means your Booking Confirmation and/or online ticket or vouchers. “Group Booking” means any booking made us by either phone or email for a group. “Online Ticket” means any ticket purchased via any of our own or supplier’s online booking systems or following receipt of the customer's payment Brilliant Tours Ltd invoice.
1.2 The Contract for the supply by Brilliant Tours Ltd of booking time and date will be formed when we receive your confirmation either verbally or in writing, or upon completion of your online booking purchase.
1.3 Your booking cannot be amended unless confirmed in writing by an authorised representative of the Brilliant Tours.
1.4 These conditions and any matters referred to by us form the entire understanding between you and us and supersede any prior promises, representations or undertakings.
1.5 Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.
1.6 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this contract.
2.1 Online tickets for our own and our supplier's tours are sold at standard entry rates. Our standard rates can be viewed at www.beatleswalk.com www.brillianttours.com or on any of our suppliers own websites.
2.2 Online tickets can be purchased using our online booking system at https://brilliantliverpooltours.rezdy.com/index
2.3 Online tickets are assigned a date of visit. If you arrive on a date different to that confirmed and stated on your online ticket or agreed booking, then Brilliant Tours Ltd will have been deemed to have provided the service and will be entitled to seek payment of or to keep the payment already received for the agreed supply.
2.4 For Beatles Walks and other tours booked through either our own or a third party website you will receive a Print-at-home ticket or a booking confirmation. It is essential that you print this and bring it with you.
3. Making Group, FIT or Travel Trade Bookings.
3.1 The above bookings may be charged at reduced rates. Please contact our bookings team to discuss contracted rates.
3.2 Your booking will be processed upon receipt of your booking request in accordance with our terms and conditions and/or any additional contract or terms of supply made between ourselves to supply service to your clients.
3.3 On receipt of the acceptance of our tour we will usually invoice you and request immediate payment of a 10% non-refundable booking deposit. We may also increase the deposit if we have to pay additional deposits to our suppliers in order to secure any agreed components of the service. The details of any deposit will be shown on your invoice.
3.4 Group bookings are assigned a date and time of visit. If your group arrives on a date or time different to that confirmed while all efforts will be made to accommodate your group, If you arrive on a date or time different to that confirmed and stated on your agreed booking then Brilliant Tours Ltd will have been deemed to have provided the service and will be entitled to seek payment of, or to keep the payment already received for the agreed supply.
4. If you change a booking (see separate terms for cancellations and section 13 for Cruise Ship cancellations).
4.1 Subject to availability you may change a booking without an administration charge to a different time and/or date up to 14 days of the visit. Any changes to the date or time of your visit within 14 days of the visit will be charged 20% of the costs of the agreed original service and we would cancel that contract. We would then establish a new contract with you for the revised date or time and we may at our discretion then offset any of the above costs against the revised tour.
4.2 Group numbers and/or party structure may be amended subject to availability and retaining your agreed minimum numbers without an administration charge up to 14 days before your arrival date. Any changes to the numbers notified within 14 days of the visit will be charged a 20% cancellation fee per person. But you must pay in full for the minimum numbers agreed in the service from which the original costings were agreed. We will advise you the charges made for any additional people and if we will be able to accommodate the extra people and we reserve the right to invoice you after the tour if additional passengers or guests arrive without prior notice.
4.3 For bookings changed with less than 14 day’s notice but more than 60 hour’s notice Brilliant Liverpool Tours Ltd reserve the right to retain or invoice 50% of the total costs agreed for the Supply.
4.4 For bookings changed with less than 72 hour’s notice Brilliant Liverpool Tours Ltd reserve the right to retain or invoice the entire costs of the agreed supply.
4.5 Any provisional bookings must be confirmed and paid for 28 days prior to the date of arrival (unless we have agreed to separate terms and conditions for payment with you as part of a contracted rate for FIT or Travel Trade bookings) If not, Brilliant Tours Ltd reserves the right to offer your time and date to another party.
5. Group bookings and tours for schools/young persons
5.2 All school groups and groups of young persons under 16 must have a minimum leader/participant ratio of one adult group leader per every 15 guests. For groups of older students, this ratio can be increased to 1 leader per 25 students. Group leaders (as identified at the time of booking) are admitted free of charge on the grounds that they are accompanying their group, and are responsible for the discipline and behaviour of their group.
6. All advance bookings
6.1 All bookings made online, by telephone, e-mail or other forms of distance communication are made subject to these terms and conditions and the person placing the booking warrants that he/she has the full authority to do so on behalf of all the persons they are making a booking for.
6.2 Before your booking is confirmed and the contract comes into force, Brilliant Tours reserves the right to amend the prices and would notify you in writing in good time prior to your visit.
6.3 All bookings including entrance to included attractions are subject to availability and Brilliant Tours reserves the right to amend any booking or if necessary to change an attraction to an equivalent on the day at its discretion to enable that the service still operates within the agreed duration.
7.1 If a group is travelling to meet our tour guide then the group must ring the Brilliant Tour Guide 1-hour before they are due to arrive at the agreed meeting point with an Estimated Time of Arrival (Brilliant Tours will provide the Guides telephone number usually a week before you are due to travel).
7.2 For groups permitted to be invoiced as part of a FIT/Travel Trade contract, we reserve the right to charge the value agreed by the group leader on admission, which will supersede any value stated on any voucher received in lieu of payment or any prior agreed value. This would happen for example if the group arrived with additional guests and we were able to accommodate them on the tour.
7.3 Guests arriving without a confirmed booking may be refused a tour subject to availability, and will be treated as normal paying guests and must pay our standard rates
8.1 Unless previously agreed as part of an FIT/Travel Trade contract or in writing from an authorised member of Brilliant Tours Ltd, all customers must make payment in full at least 14 days before the service . Tours might not be given to unpaid groups unless payment has been made in full.
8.2 Credit Card payments – Many of our tours, for example, the Beatles Walk can be paid online on a third party website. However, for any bespoke and tailor made tours or services for which we send you an invoice, with a link to make a secure payment.
8.3 Travel Trade and FIT payment terms – if we have agreed on separate payment terms with you for our services then we will then agree on a credit limit with you. If your outstanding invoices subsequently exceed this limit, then irrespective of the payment terms we will ask you for a payment of one or more of the outstanding invoices in order to be able to continue to offer you services.
8.4 If any payment under these terms and conditions is overdue, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services being provided to you.
8.5 The price of the bookings will be set out when we confirm your booking. Our prices may change at any time, but price changes will not affect existing bookings that have already been confirmed.
9. Cancellations (see section 13 for Cruise Ship cancellations).
9.1 - You may cancel a booking up to 14 days prior to your arrival time and we will reimburse you in full minus any non-refundable deposits which will have been set out on your booking. Failure to inform Brilliant Tours of your cancellation in writing, resulting in non-attendance (a ‘No Show’) will incur a cancellation fee of 100% of the total cost of your booking.
9.2 - For bookings cancelled with less than 14 day’s notice but more than 72 hour’s notice Brilliant Tours Ltd will retain or invoice 50% of the total costs agreed for the Supply. We will then pay the Tour Guide 33% of their fee.
9.3 - For bookings cancelled with less than 72 hour’s notice Brilliant Tours Ltd reserve the right to retain or invoice the entire costs of the agreed supply. We will pay the Tour Guide 50% of their fee.
10.1 Online tickets and group bookings are non-refundable and non-transferable, except in exceptional circumstances.
10.2 Requests for refunds must be made in writing to us in advance of the date of visit and are subject to review in line with our cancellations policy.
10.3 Brilliant Tours cannot refund any amounts if your numbers decrease on the day. If your numbers increase, Brilliant Tours insists payment is made for additional persons on arrival or in the case of FIT & Travel Trade accounts the additional guests will be added to your invoice.
10.4 Brilliant Tours Ltd accepts no responsibility for any third-party/credit card charges incurred during the refund which may be deducted from the total value of any refund permitted
10.5 No refunds will be given on arrival for any pre-paid groups/guests whose numbers on arrival are less than those booked.
11. If we amend your booking
11.1 Brilliant Tours Ltd will only change a booking if for an example a road or an attraction was closed or for any other exceptional circumstances or for reasons of safety on the day. If for any reason, we decide to change your booking or any components of your tour or the service then we will inform you as soon as is reasonably possible of those changes. If an attraction was found to be closed on the day of your visit, then we would refund that part of your tour in full. If we were unable to gain access to an attraction because your group were either late and missed their slot, or we decided it was necessary to keep your overall day on time then we would not refund any costs and Brilliant Tours and their Guides on the day reserve the right to amend the tour itinerary as necessary to ensure the service is finished at the agreed time.
12. Delay or failure to perform
12.1 We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including you or your group arriving late at the agreed starting point, or if your group choose to ignore the instructions from our tour guides for times to re-join the coach during the day or the group are unreasonably slow on a walking tour or for example disappear in a souvenir shop in which case BrilliantTours will deem that you have varied the itinerary yourselves. Additionally, and without limitation; any act of God, explosion, exceptionally high tides, storm, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission.
13. Cruise Ship Calls
13.1 Delays caused by Cruise Ships not being able to or deciding not to call at a Port. Although Brilliant Tours could rely on the clauses contained in section 12.1 – if the ship is arriving late then we will offer to run the tour later and adjust the finish time (if we are unable to use prebooked timed tickets for paid attractions Brilliant Liverpool Tours will not be liable for any costs to rebook those attractions which might have to be missed off the original programme) in the case of Brilliant Tours not being able to run the tour for any circumstance beyond our reasonable control, including the passengers not calling in Liverpool we would refund 33% of the agreed cost of the service or reduce the Travel Trade or FIT invoice by 33%. We would pay our Tour Guide 50% of their fee.
14.1 Brilliant Tours shall ensure that the visit and/or other services you order from us are in accordance with these terms and conditions and shall be performed by us with reasonable skill and care.
14.2 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
14.3 Our entire liability in connection with the Contract will not exceed the purchase price of the services booked.
14.4 We do not exclude or limit in any way our liability for:
(a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
14.5 Brilliant Tours shall have no liability for any property lost during the visit.
14.6 Customers and Guests shall bear the liability for any and all damage caused by their action or the actions. Group leaders shall be responsible for the actions of those Guests within their group.
14.7 If any Customer or Guest’s behaviour is deemed to be unacceptable or causes damage they may be asked to leave the Tour. If part of a Group, the Group may also be asked to leave the tour. No refunds will be made under these circumstances.
15.1 This Contract is between you and Brilliant Tours Ltd. No other person shall have any rights to enforce any of its terms.
15.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.3 Whilst on any group tour or while attending an attraction In an evacuation situation the group leader(s) are responsible for the movements and exit of the group. All risk assessments, fire risk assessments and associated procedures can be requested by phone on +44 7545 111397
15.4 We are a company registered in England and Wales. Our company registration number is 12255657 and our registered office is at 19 Churston Road LIVERPOOL L16 9JS
16. Your information
16.1 We will use the personal information you provide to us to:
- (i) take the bookings;
- (ii) process your payment for such bookings; and
- (iii) inform you about similar products or services that we provide.
17. Governing law and jurisdiction
The Contract is subject to English law and the exclusive jurisdiction of the English Courts.
18. Brilliant Liverpool Tours Code of Practice and Excursion Policy & our commitment to you.
18.1 We will start and finish our tours on time and at the agreed point.
18.2 We will supply the right guide for your tours with the specific skills to delight your group. Our guide will properly represent us and your company and they will give their name and telephone number to the guests in case they become separated from the group during the day.
18.3 We will before your visit supply the name and telephone number of our tour guide and in some cases, we will also supply the name and telephone number of your driver before your visit.
18.4 All of our guides either hold a Blue Badge or other formal qualification or have been trained by us in order to deliver the very best coach and walking tours in Liverpool City Region Chester and North Wales. If we agree to take your group from Liverpool to another area which we do not know well then we will enlist the services of a suitable local guide to bring your day to life.
18.5 For schools and other young groups we will supply guides who have undertaken an enhanced disclosure through the Disclosure and Barring Service.
18.6 All of our guides are covered under our Employers and Public Liability Insurance although many also have their own insurance through the British Guild of Tourist Guides.
18.7 We have risk assessed all of the generic tours on our website and we will supply a copy of those risk assessments on request.
18.8 Many of our tours are bespoke and tailor-made and if necessary we will also risk assessing any areas of a tailor-made tour especially for school and educational groups.
18.9 Our tours will be fun and will be delivered at the right pace for your group and we will avoid any unnecessary slang or other languages that visitors might find difficult to understand.
18.10 When working, our guides will not drink alcohol or smoke in front of clients.
18.11 When undertaking walking tours, our tour guides will only make road crossings on significant roads using the “Green Man” on pedestrian crossings. Groups may be asked to nominate a responsible adult to act as a “back marker” with larger groups.
18.12 Our guides will make safety announcements when boarding the coach for the first time which will point out the emergency exits and location of the first aid kits and fire extinguishers.
18.13 All passengers will be reminded each time they re-join a coach that it is a legal requirement in the UK to wear a seatbelt.
18.14 All passengers will be counted twice before we allow the coach to depart.
18.15 We will not condone any discriminatory act or attitude in the conduct of our business with the public or our employees. Acts of harassment or discrimination on the grounds of race, sex, disability, gender re-assignment or sexual orientation are disciplinary offences.
18.16 All of the group tours shown on our site have been carefully selected so that they are fully accessible and we have deliberately avoided offering attractions who do not have wheelchair access and suitable toilets and baby changing facilities. We adopt a strict all or no access to our tours and if when creating a tailor-made tour for a group we would not offer the other location with access issues if there was anyone in that group who would have problems accessing that location.
18.17 We promise to acknowledge any written correspondence or complaints the same day and we will then give a full reply to those within 7 days.
18.18 We are extremely grateful to receive facebook, TripAdvisor, Google and other reviews and we promise to reply to any comments or posts you make on those sites in relation to experience on one of our tours.
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 In this policy, "we", "us" and "our" refer to Brilliant Tours Ltd. For more information about us, see Section 17.
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.4 We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.5 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.6 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent.
2.7 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
2.8 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.9 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.10 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.11 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.12 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.13 Please do not supply any other person's personal data to us, unless we prompt you to do so.
3. Providing your personal data to others
3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.3 We may disclose personal data to our suppliers or subcontractors insofar as reasonably necessary for your tour with us.
3.5 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. Retaining and deleting personal data
4.1 This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
4.3 We will retain your personal data as follows:
(a) personal data will be retained for a minimum period of 30 days following your initial enquiry or contact with us, and for a maximum period of 365 days following your last contact with us.
4.4 Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5. Security of personal data
5.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
5.2 We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
5.3 The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data.
5.4 Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
5.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
5.6 You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of significant changes to this policy .
7. Your rights
7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 7.
8. Third party websites
8.1 Our website includes hyperlinks to, and details of, third party websites.
8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
9. Personal data of children
9.1 Our website and services are targeted at persons over the age of 16.
9.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
11. Acting as a data processor
11.1 In respect of all enquiries & ticket/tour sales, we do not act as a data controller; instead, we act as a data processor.
11.2 Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.
12. About cookies
12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
13. Cookies that we use
14. Cookies used by our service providers
15. Managing cookies
15.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
15.2 Blocking all cookies will have a negative impact upon the usability of many websites.
15.3 If you block cookies, you will not be able to use all the features on our website.
16. Cookie preferences
17. Our details
17.1 This website is owned and operated by Brilliant Tours Ltd.
17.2 We are registered in England and Wales under registration number 12255657, and our registered office is at 19 Churston Road Liverpool L16 9JS .
17.3 Our principal place of business is at 19 Churston Road Liverpool L16 9JS .
17.4 You can contact us:
(a) by post, to the postal address given above;
(b) by telephone, on +44 151 374 2928 ; or